1. Introduction
Welcome to Personal Therapist ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered couples therapy service.
2. Information We Collect
2.1 Account Information
- Name and email address
- Password (encrypted)
- Account creation date
2.2 Session Information
- Session dates and times
- Session duration
- Session format (chat or video)
- Session summaries and insights (to improve your therapy experience)
2.3 Usage Data
- Device information
- Browser type
- IP address (anonymized)
- Pages visited and features used
3. How We Use Your Information
We use your information to:
- Provide and improve our therapy services
- Create and manage your account
- Process session bookings and payments
- Generate personalized session summaries and insights
- Communicate with you about your account and sessions
- Ensure the security and integrity of our service
- Comply with legal obligations
4. Data Confidentiality
We take your privacy seriously. All therapy sessions are confidential, and we implement industry-standard security measures to protect your data:
- End-to-end encryption for session communications
- Secure database storage with encryption at rest
- Regular security audits and updates
- Strict access controls and employee training
5. Data Sharing and Disclosure
We do not sell or rent your personal information. We may share your information only in the following circumstances:
- With your consent: When you explicitly authorize us to share your information
- Service providers: With trusted third-party service providers who assist in operating our service (e.g., hosting, payment processing)
- Legal requirements: When required by law or to protect the rights and safety of our users or others
- Emergency situations: If we believe disclosure is necessary to prevent serious harm to you or others
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account and data
- Export your data
- Opt-out of marketing communications
- Withdraw consent for data processing
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Session data and insights are retained to improve your therapy experience. You may request deletion of your account and data at any time.
8. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: